Medstar is committed to providing residential services that have the highest standard of quality, probity, openness and accountability. As part of that commitment, we encourage Service Users, employees or other professionals to view all aspects of our work, and to come forward and raise with us any issue they might need some clarification on.
Procedures for expressing concerns or making complaints are essential and they are also a part of Medstar’s mechanism for creating a positive attitude within our services towards feedback and continuous improvement. Medstar procedures include mechanisms to ensure that matters such as complaints are not lost, are escalated and are tracked to resolution. In short, all our work leaves a paper or electronic trail. Within our properties, safety and accountability are paramount.